FAQ

• Where do you ship? 

We ships to CANADA, USA and International. Standard shipping rates and fees will apply on depending of the country and package size. Please email us for more information.

• Do you ship internationally?

We do ship internationally, however there is no guarantee of delivery and customers who wish to receive an international tracking number must pay an additional cost. Please email us for more information.

• How do I get FREE shipping?

Stay tuned, for our promotion of FREE shipping on any orders.

• What are the estimated shipping times?

Canadian orders: It may take 1-2 business days to process your order. We ship Monday through Friday, excluding weekends and holidays. Though we do our best, orders are not guaranteed to ship the same day. Please allow up to 2 business days for orders to process. All orders expected delivery between 5-7 days. 

USA Orders: It may take 1-2 business days to process your order. We ship Monday through Friday, excluding weekends and holidays. Though we do our best, orders are not guaranteed to ship the same day. Please allow up to 2 business days for orders to process. All orders expected delivery between 5-10 days.

• Will I get charged customs?

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country.

• What payment methods do you accept?

We accept PayPal, Visa and Mastercard

• What is your return and exchange policy?

***NO RETURNS OR EXCHANGE DURING COVID -19 EPIDEMIC ****

Thank you for your understanding!

We will only accept return on defect product.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

• Do you charge sales tax?

Please note that sales tax is not included in listed prices. These collected taxes are mandated by your state and provincial governments. We do not, in no way benefits from this.

• What currency is your pricing in?

All prices listed are in CAD currency by default. Prices are calculated at the current exchange rate, updated daily.

• Press, ambassador, collaboration opportunity, artists ?

Please contact us to malyacreations@gmail.com